We are pleased to inform you that AWS has successfully resolved the issue impacting BMLL Data Lab, BMLL Vantage, and BMLL Data Feed and all services are operating normally.
New data content pipelines ran to schedule overnight and continue to do so this-morning, with a single-supplier issue impacting Vienna, Prague and Budapest (see separate alert for details).
You may have received an email from BMLL Technologies (no-reply-support@bmlltech.com) this-morning. This is a delayed communication from the start of the incident yesterday, held up in the infrastructure of a 3rd party provider also impacted by the AWS incident, and should be discarded.
We understand the importance of accurate data for your operations and apologise for any inconvenience. For further questions and support, don't hesitate to contact the BMLL support team at support@bmlltech.com.
Thank you for your patience and understanding.
Sincerely,
BMLL Support Team
Posted Oct 21, 2025 - 09:01 UTC
Update
BMLL services, including BMLL Data Lab, BMLL Vantage, and BMLL Data Feed are now largely operating normally as AWS continues its service restoration work. Our team continues to actively monitor the situation to ensure complete resolution.
New data content pipelines have been affected by the issue, but are currently running to schedule. Should delays be observed, we will report impacted venues in this status update.
We will keep this alert open until AWS fully close their incident, and all data for 20th October is fully processed and available in the products.
Thank you for your patience and understanding.
Yours sincerely, BMLL Support Team
Posted Oct 20, 2025 - 21:24 UTC
Update
BMLL services, including Data Lab, Vantage, and Data Feed, are in the process of being restored as AWS continues its service restoration work.
BMLL Data Lab workspace provisioning is generally succeeding. Our team is actively monitoring the situation to ensure complete resolution as AWS brings all services back online.
New data content pipelines are affected by the issue, and data delivery may be delayed. Should this be the case, we will maintain a list of impacted venues in this status update.
We understand the importance of accurate data for your operations and apologise for any inconvenience. For further questions and support, don't hesitate to contact the BMLL support team at support@bmlltech.com.
Thank you for your patience and understanding.
Sincerely,
BMLL Support Team
Posted Oct 20, 2025 - 19:30 UTC
Update
Service restoration work continues at AWS, with all EC2 reliant services impacted.
BMLL Data Feed and BMLL Vantage remain generally available, with BMLL Data Lab available to those authenticated users with a provisioned Workspace instance. Users are advised to remain logged in to Data Lab and Vantage, and to keep their workspace instance alive to avoid further disruption.
We understand the importance of accurate data for your operations and apologise for any inconvenience. For further questions and support, don't hesitate to contact the BMLL support team at support@bmlltech.com.
Thank you for your patience and understanding.
Sincerely,
BMLL Support Team
Posted Oct 20, 2025 - 17:30 UTC
Monitoring
Service restoration work continues at AWS. The creation of new BMLL Data Lab instances remains impacted, and we are seeing repeated, intermittent, periods of AWS network issues impacting certain features of the BMLL Data Lab for users who have been successful in creating a Workspace. BMLL Vantage and BMLL Data Feed remain generally available.
We understand the importance of accurate data for your operations and apologise for any inconvenience. For further questions and support, don't hesitate to contact the BMLL support team at support@bmlltech.com.
Thank you for your patience and understanding.
Sincerely,
BMLL Support Team
Posted Oct 20, 2025 - 15:49 UTC
Investigating
Service restoration continues, with BMLL Vantage and BMLL Data Feed being generally available, although the creation of new BMLL Data Lab instances remains impacted by AWS’ on-going EC2 provisioning problem. We are also aware of AWS specific problems impacting users of Snowflake.
We understand the importance of accurate data for your operations and apologise for any inconvenience. For further questions and support, don't hesitate to contact the BMLL support team at support@bmlltech.com.
Thank you for your patience and understanding.
Sincerely,
BMLL Support Team
Posted Oct 20, 2025 - 13:40 UTC
Update
Services are progressively being restored and we are observing positive indications of recovery. However, some users might still encounter occasional performance degradation or restricted functionality with certain components as our systems stabilise.
We are continuously monitoring the situation, and our teams are working diligently to achieve full service restoration.
We understand the importance of accurate data for your operations and apologise for any inconvenience. For further questions and support, don't hesitate to contact the BMLL support team at support@bmlltech.com.
Thank you for your patience and understanding.
Yours sincerely, BMLL Support Team
Posted Oct 20, 2025 - 11:41 UTC
Monitoring
Service for BMLL Data Lab, BMLL Vantage, and BMLL Data Feed is beginning to be restored, but performance may be degraded whilst AWS fully resolve the issue and work through a backlog of requests. Our team is closely monitoring the situation to ensure full resolution.
We understand the importance of accurate data for your operations and apologise for any inconvenience. For further questions and support, don't hesitate to contact the BMLL support team at support@bmlltech.com.
Thank you for your patience and understanding.
Sincerely, BMLL Support Team
Posted Oct 20, 2025 - 09:48 UTC
Identified
We are experiencing an issue resulting in a complete service outage impacting BMLL Data Lab, BMLL Vantage and BMLL Data Feed, as a result of a regional service issue at AWS impacting a large proportion of their customer base, including BMLL.
We are working with AWS to restore service as quickly as possible. We understand the inconvenience this outage may cause and sincerely apologise for any disruption to your work.
We will send another email notification as soon as we have more information or the service is restored.
We understand the importance of accurate data for your operations and apologise for any inconvenience. For further questions and support, don't hesitate to contact the BMLL support team at support@bmlltech.com.
Thank you for your patience and understanding.
Yours sincerely, BMLL Support Team
Posted Oct 20, 2025 - 09:43 UTC
This incident affected: BMLL Data Feed (Time Series, Market Data Service), BMLL Vantage (BMLL Vantage), and BMLL Data Lab (Authentication, Workspaces, Clusters, Internal APIs).